Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Express shipping options are available at checkout for those who need their gear sooner.
What is your return policy for surfboards and skateboards?
Hardgoods must be returned in brand new, unused condition within 30 days of purchase. Please note that once a surfboard has been waxed or a skateboard has been assembled, it is no longer eligible for return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.
How do I track my shipment?
Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Can I return an item I bought online to a physical Sun Diego store?
Absolutely. You can return most items purchased online to any of our retail locations for an exchange or store credit, provided you have the original receipt and tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and fast checkout experience.